Specialist Advice Services | Citizens Advice Southend
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Specialist Advice Services

We have casework services in the following areas: –

  • Benefits
  • Debt
  • Housing
  • Immigration

Referral arrangements apply for all these services.

Through a contract with Southend-on-Sea Borough Council we are able to offer specialist welfare benefits advice.

Council Tax Specialist Advice Service

Southend Borough Council are able to offer a face to face service of a Council Tax Officer who can help with:

  • Arranging payments by installments
  • Liability Orders
  • General Advice regarding Council Tax / Bailiff concerns

You can book appointments directly through Citizens Advice Southend every other Wednesday from 2pm until 4pm. These are 20 minute appointments to discuss any Council Tax issues you may have

Our Help to Claim service

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

You can book appointments directly with Citizens Advice Southend or the Job Centre on the following days:

Week Day Citizens Advice Southend Job Centre
Monday 1pm – 4.30pm 9.30am – 12.30pm
Tuesday 9.30pm – 11.45pm  
Wednesday   10.00am – 12.30pm
Friday 1pm – 4.30pm 9.30am – 12.30pm


Through the Money Advice Service Debt Advice Project we are able to offer a debt casework service.

We have a Legal Aid contract in Housing, for clients requiring specialist help who are financially eligible for legal aid, and where the matter is within scope of legal aid, as defined by the Legal Aid Agency. We operate the Housing Possession Court Duty Scheme at Southend County Court available for anyone who has a possession action listed that day.
We have a Rent Arrears project with South Essex Homes for tenants whose rent arrears have reached the point where repossession action is being considered.

Our immigration caseworker is authorised by the Office of the Immigration Services Commissioner (OISC) to provide immigration advice and offer immigration services at Level 2. This OISC accreditation covers asylum and immigration work.

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