Advice & Information
We provide advice and assistance to people who mainly live in the Southend area. In the year to 31st March 2016 we helped over 8,300 clients with over 12,500 issues.
We can help you: –
- Face to face
- By telephone
- Through web chat
- By email
- Through self help online
Face to face: Monday to Friday 10am – 3.30pm
When you first come to see us about a new issue, we will ask you to wait for an initial interview to assess your situation. Sometimes it is possible to deal fully with the issue in that interview, otherwise an appointment may be made for you to see one of our Generalist Advisers or possibly a Specialist Adviser, or, you may be referred to another agency who can deal with the issue better than we can.
For some services, such as changes of name, statutory declarations, making a simple will, or if you just want a leaflet or a telephone number, we will make the necessary arrangement for you straight away.
Telephone: Monday to Friday 10am – 4pm
We work with other local Citizens Advice services to provide our Adviceline telephone service Monday to Friday 10am – 4pm. If your call goes through to another local service and you require further help from us they will pass your information onto us and we will contact you within two working days. The Adviceline number is 0300 3302 103
Web chat: Monday to Friday 10am – 3.30pm
You can have a live chat with an adviser about your problem through the Citizens Advice web chat service. The service is usually available between 10am and 4pm, Monday to Friday.
If, for any reason, you cannot come to see us or use our telephone or web chat service, please complete our initial enquiry form and we will get back to you within 2 working days.
We also encourage people to use our online free advice site from Citizens Advice, where you will find information that will help you solve most of the problems that you face.